Contact Us
Where is my tracking number?
All tracking numbers are sent to your email as soon as the shipping label is printed (processing time: 2 business days). If you haven’t received an email with your tracking number or couldn't find it, please let us know and we can resend it to you.
I put in the wrong address what do I do?
Contact us ASAP like right now. Matter of fact stop reading and hit that send button. We can go ahead and change it for you even if a tracking number has already been assigned for your order. We unfortunately cannot change the address if the package has already been handed over or dropped off for shipment. Tip: Use the autocomplete address feature when filling in your shipping details.
Why was my order cancelled?
Your order was most likely canceled by our automated system, which identified it as a potentially high or medium risk order. We take these precautions to ensure the security of transactions. If you believe this to be an error, please contact us for further assistance
Could I cancel my order?
• We can provide cancellations as long as your order hasn't been handed to USPS already, so please contact us ASAP if you want to cancel your order.
My tracking hasn't updated and it's been more than 2 days. What's going on?
• If it has been more than 2 business days and tracking still hasn't updated, it's more than likely that we've already shipped out your items and that USPS just forgot to do its initial scan (frustrating we know). It will update once it's close to the state that you live in (usually 1-2 days before the expected delivery date). Rest assured, if it still doesn't update after the expected delivery date, we will contact you for the next steps.
How long does shipping take?
• Shipping usually takes 1-7 days for domestic orders. We use USPS, and they should provide an expected delivery date once the order ships. We ship orders out daily except Sundays.
Could we suggest a fragrance to add to your store?
• Yes! please let us know using the contact form above.
You freaking idiot, you sent me the wrong items. What now?
• We'd like to apologize as we double check our orders but sometimes mistakes do happen so please get in contact with us, send some photos, and after confirmation we'll get you right with either a refund or a replacement of your choosing.
We'd like to work with you. Where could we contact you guys?
Any inquiries can be sent to contact@fortiergermane.com.
